Orders are usually processed within 24 to 48 hours. We use a multi-check system and advanced technology while processing your order to reduce errors and expedite delivery. In the case of the rare out of stock occurrence, you will be notified via email and/or phone to the contact info that you entered in your account registration. (Check your Spam Filter if you do not recieve our emails!)
Orders are shipped via UPS Ground or USPS unless expedited shipping options are chosen during your checkout. Once shipped, your tracking number will be emailed to you so that you may check the status of your order at your leisure through the UPS website or Google (just copy and paste the number into the search field). If there is a situation during shipment, that will delay the arrival of your package, you will be notified from UPS Quantum View.
If for some reason you are not happy with your order, we do provide free returns within 30 days of receipt of your order. Please email us at firstname.lastname@example.org regarding your return request so we can assist you with the process. Your return shipping label will require you to return the item at your own expense. Sock.co will refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact Customer Service to request a refund of the remaining postage cost.